I need help paying my water bill, who should I contact?

If you need assistance paying your bill, contact one of the following agencies for assistance: 
If you have experienced a hardship: 
Click here to download the Hardship Utility Grant (HUG) application. Applications are also available in person at Wellington Town Hall. The application must be submitted in person to Wellington Town Hall along with documentation to verify the hardship. 

Haga clic aquí para descargar la aplicación Hardship Utility Grant (HUG). Las solicitudes también están disponibles en persona en Wellington Town Hall. La solicitud debe enviarse en persona al Ayuntamiento de Wellington junto con la documentación para verificar las dificultades.

If you have been financially impacted by COVID-19:
Call Neighbor to Neighbor at 970-829-0296 or visit larimer.org/erp to learn more! 

Other opportunities for financial assistance 
Discover Goodwill 
1-888-775-5327
Catholic Charities Larimer County 
970-484-5010
460 Linden Center Drive, Fort Collins 
Monday - Thursday, 8 a.m. - 4 p.m. 
La Familia/The Family Center
970-221-1615 
309 Hickory St. #5, Fort Collins 
Monday - Friday, 8 a.m. -12 p.m. and 1-5 p.m.
For assistance paying rent visit Neighbor to Neighbor by clicking here
Neighbor to Neighbor ofrece servicios de tranducción en todas nuestras oficinas. Envie un correo electronicó a contact@n2n.org para más informacion o para hacer una cita.
Larimer County Human Services 
https://www.larimer.org/humanservices

Show All Answers

1. Are water and sewer rate increases being considered in 2022
2. Is the Town doing anything to slow down growth?
3. Has the cost of our water gone up?
4. Does Wellington’s water meet Water Quality Standards?
5. What is the different between Water and Wastewater?
6. How do Wellington’s utility rates compare to other communities?
7. I need help paying my water bill, who should I contact?
8. Why is there a tier structure and what does it cost?
9. What is the timeline for the water rates decision?
10. Why did the base rate increase?
11. Are we raising rates paid by new development?
12. What water fees and rates are charged for new construction homes? How do new construction fees help pay for water infrastructure?
13. When was the last time rates were increased?
14. What is the Town doing with the bulk dispensing water machine?
15. What is the average water usage per household in Wellington?
16. What other options will the town pursue to handle the water issues?
17. Have you considered incentives for xeriscaping current homes and restrictions on landscaping with new builds?
18. Have you considered conducting a long-term plan that reflects our values and needs for growth and community life?
19. What kind of impact will the new high school/middle school have on the water issue?
20. Will we be charged for 7,000 gallons regardless of how much water we use?
21. Is there a breakdown of my water bill?
22. Are there other options such as joining another water district or starting our own?
23. How is the Town engaging residents to provide input on the proposed water rates?
24. Why is it so expensive and why are there restrictions when other communities are not having the same problems?
25. When is the water plant being built?
26. Where do we get our water from?
27. Can we remove grass lawns to save water?
28. Where can we find an explanation of why rates are being increased?
29. Why aren’t developers charged more to develop in Wellington?
30. Why does my water occasionally have a bad taste or smell?
31. Where can I find Water Quality Reports?